Skip to content

Help

Quick answers about Tedolo. If you can't find what you need, write to us.

Documents and QR

  • Does it work offline?

    Yes. Your plan, bookings, saved documents and expenses live on your phone. With no signal, you can view them, check off lists and add expenses. Changes sync automatically when you’re back online. Anything that needs internet (reading with AI, inviting people, exporting your data) lets you know first.

  • How do I upload someone else’s boarding pass?

    In Documents, tap “Add,” choose the file (or share it from your email or the airline’s app), and under “Who’s it for?” pick that person from the group. If the PDF includes several people, AI splits it by person and you review each one before saving. That person will then see their QR code in their Documents.

  • Protect my documents with Face ID

    Go to Profile → Privacy and security and turn on “Protect documents with Face ID” (or fingerprint). Codes and documents only open after you unlock. SOS is never locked.

Trip and itinerary

  • How do I create a trip?

    Tap “Create trip” and choose how to start: manually (name, dates, destinations and people), from your bookings, or from an idea with AI. Creating a trip manually works offline, and it syncs once you have a signal.

  • Read bookings with AI

    Upload a PDF or screenshot of your booking and AI fills in the fields: dates, times, codes and people. You always review before saving, and anything AI isn’t sure about is marked “Double-check this.” We ask for your permission the first time, and you can withdraw it in Privacy and consent.

  • How do I change a day’s plan?

    Open the day and tap an event to edit or move it. To swap two whole days, use “Swap days.” We’ll warn you if something has a fixed time, like a flight or a ticket.

Expenses and balances

  • Add an expense

    Tap “Add expense,” enter the amount, currency and who paid, then choose who to split it with. You can also snap a photo of the receipt to fill it in. It works offline and syncs later.

  • Who pays whom?

    In Expenses → Balances, you’ll see each person’s balance and the fewest payments needed to get everyone settled up. When someone pays, slide to settle up to record it. You can undo it.

  • Expenses in another currency

    Add each expense in the currency you paid in. We convert it to the trip currency at that day’s rate and lock that rate in, so balances don’t change later.

Group and invites

  • Invite my group

    Go to Trip → Group, tap “Invite” and share the link or QR code. Anyone who opens it joins the trip, in the app or on the web. If the link doesn’t open, they can enter the code under “I have a code.”

  • Organizer, editor and traveler

    Organizers manage the trip and the group. Editors can change the plan, bookings and expenses. Travelers can see everything and check off their own lists. Organizers change roles in Group.

Account and privacy

  • What data does the app use?

    Only what your trip needs. Your medical info is encrypted, and only your group can see it. AI reads your documents only with your permission. In Privacy and consent, you can see what you’ve agreed to, with the version and date, and withdraw it.

  • SOS and medical info

    The SOS button shows the emergency number for the country you’re in, your emergency contact, your insurance and your location to share, even with no signal. Fill in your medical info from Profile so your group can see it in an emergency.

  • Delete my account or export my data

    In Profile → Your data, you can export a file with your profile, trips, expenses and documents, or delete your account by typing DELETE. In shared trips, your expenses stay under “Former member” so the group’s balances don’t change.

Need more help?

Write to support@tedolo.com and we'll get back to you as soon as we can.

support@tedolo.com

Your account and your data

In the app you can export your data in Profile › Export my data and delete your account in Profile › Delete my account. If you no longer have the app, ask for it on the web.

Delete my account on the webRead the privacy policy